Terms of Service

 

Please read these Terms of Sale carefully before ordering products from our website. These terms, along with our Privacy Policy and Terms of Use, govern your use of the site and your product purchases, whether online or by phone.

If you have questions or do not agree with these terms, please contact Customer Service at +256 (0) 200900755 or email customercare@umojafootwear.ug before proceeding. 

By clicking the “Place Order” button in the Order Confirmation section when placing your order with us, you agree to these Terms of Sale. If you do not accept these terms, you will not be able to order any Product(s) from our website.

 

Our Details

Umoja Footwear Limited
Warehouse 10D, Madhvani Business Park
Plot 96-98, 5th Street Industrial Area
Kampala, Uganda

Contact us at:
Email: customercare@umojafootwear.ug
Phone: +256 (0) 200900755

Website: www.umojafootwear.ug

 

Purchase From Us

We deliver to all major towns in Uganda. For international shipments, we work with third-party couriers that vary depending on the destination country. To purchase from us, you must be over 18 years old and of legal age in your jurisdiction It is your responsibility to ensure compliance with any age requirements applicable to your location.

 

How Your Contract with Us Is Formed

Orders are submitted via the Website in the following way:

Once you are ready to buy, click ‘Add to Cart’ for the product that you want. After adding items, click “Checkout” to proceed to our secure checkout and complete your Order.

1. All Products displayed on our Website are invitations to treat, not A binding contract is only formed when we confirm and accept your Order.
2. You can create an account with us using your email and a password. Please keep your password confidential. If you forget it, we have a secure system in place that allows you to request a reminder for future transactions.
3. If you are already registered, enter your login details to access your You will need to provide your billing and delivery addresses. The billing address must be where the order information is sent, however, you can choose a different delivery address. After that, enter your payment details. By clicking “Place Order”, you agree to our Terms of Sale.
4. Once you have completed compiling your Order, you will be asked to confirm that it is If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us by clicking on the “Place Order” button. It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, you can contact us by email at customercare@umojafootwear.ug or call +256 (0) 200900755.
5. We will then send you a confirmatory email to acknowledge that we have processed your Order only after successful payment in full has been received. This is sent out automatically by us to the email address you use to place the
6. We will also notify you if any Products you have ordered are not available and you will not be charged for any missing items. The Dispatch Confirmation and all subsequent emails relating to your Order will contain an identifying number “Order Number” for your You should make a note of your Order Number because we may ask for it in any subsequent communications we may have with you as it will help us to identify and therefore assist you quickly and easily.
7. You should check emails for accuracy and immediately inform us of any errors. Your Order will be accepted by us when we send the Dispatch Confirmation confirming and accepting your order, and dispatching the product(s). Ownership of the product(s) will pass to you upon delivery.
8. When you submit your Order, you are offering to buy the Product(s) at the price set out in the If you discover you have made a mistake with your Order please contact us by email at customercare@umojafootwear.ug or call +256 (0) 200900755 immediately. Please do this before we send the Dispatch Confirmation confirming your Order. We are unable to rectify mistakes after this time, although you still have the right to cancel described below.

Payment

The prices indicated on our Website at checkout include all taxes, including taxes, which may be payable in respect of the Product(s) and delivery charges.

All payments must be made at the time of checkout of order. Payment for all Product(s) must be by credit, debit card, MTN / AIRTEL MONEY or the various options provided during checkout. We will not dispatch the Product(s) until we receive payment in full.

Prices are liable to change at any time, but the changes will not affect Orders which we have already confirmed as described above.

For payment by card, all credit and debit cardholders and bank/building society account holders respectively may be subject to authorization and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorize or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result. 

By providing your information to us, you specifically authorize us to transmit or obtain information about you from third parties, including but not limited to your name, address, telephone number, debit or credit card details, and credit reports. This information may be used to authenticate your identity and delivery address for the Product(s), validate your payment card, and obtain authorizations for your payments. 

We are committed to protecting your personal data in accordance with the Data Protection and Privacy Act of Uganda and other applicable laws. Your personal information will be processed securely and used solely for the purposes of facilitating your order, improving our services, and complying with legal obligations. We will not disclose your personal information to any unauthorised third parties without your consent, except as required by law. You have the right to access, correct, or request the deletion of your personal data at any time by contacting us.

 

Delivery And Availability

We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Shipping Times but we cannot give an exact delivery date. If we have not delivered the Product(s) within 30 days of submitting your Order or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.

Important: During peak periods or promotional events, delivery may take up to 14 days. Thank you for your understanding!

 

Damaged Or Defective Products

If you are not satisfied with your purchase after receiving your Product(s), you may return them for a full refund as outlined in this section on “Damaged or Defective Products” or in the following section on “Your Right to Cancel.”

1. Unless otherwise specified, we do not provide any additional warranties or guarantees on our products beyond those required by law. By law, we warrant that our Products will match their descriptions, be fit for their intended purpose, and be of satisfactory quality.
2. Please inspect your Product(s) upon receipt for any defects or damage. For footwear, we recommend trying them on indoors while wearing socks. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you do not fulfill this obligation, we may seek compensation. If you discover a defect or damage, please inform us within 24 hours of receipt by contacting us at customercare@umojafootwear.ug or by calling +256 (0) 200900755. We will guide you through the return process to our Customer Service Centre.
3. If the Product(s) are found to be damaged before delivery or defective due to no fault of your own, we will either replace the Product(s) or refund the total amount paid, including any delivery charges. This applies as long as the Product(s) have not been worn or used. If you prefer a replacement, please contact us, and we will arrange this at no additional cost where feasible.
4. If the Product(s) are determined to be damaged after delivery, we will reach out to discuss the issue with you. Please note that you are responsible for arranging the collection of any unauthorized returns, such as Products returned as defective but later found not to be so. In such cases, we reserve the right to return the Products to you at your expense. Additionally, we will not be able to refund any delivery charges incurred when ordering or returning the item.
5. These Terms of Sale do not exclude our liability to you for personal injury or death resulting from our negligence, fraud, and any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
6. Subject to the above, we are only liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. our liability to you for losses resulting from a breach of these Terms of Sale is limited to a maximum of 125% of the purchase price of the Product you bought. This cap includes any losses that are a foreseeable consequence of our breach. Losses are considered foreseeable if they could be contemplated by both you and us at the time your Order was accepted.
7. Subject to the above, we are not liable for indirect losses that occur as a side effect of the main loss or damage, which are not foreseeable by either party. This includes, but is not limited to: loss of income or revenue, loss of business, loss of profits or contracts and loss of anticipated savings. However, this does not prevent claims for loss of or damage to tangible property in accordance with your statutory rights or any claims for direct financial loss that are not excluded by the categories provided in this paragraph.

8. Subject to the above, we are not liable for any delay in or failure to perform our obligations under these Terms of Sale due to causes beyond our reasonable control. This includes, but is not limited to: acts of God, governmental actions, war, fire, flood, explosion or civil unrest, failures in information technology or telecommunications services, third failures (including failure to supply necessary data), and industrial action. In such cases, we will make reasonable efforts to notify you of the delay and to mitigate its impact 

Important: During a promotion, no returns and exchanges will be accepted.

 

Your Right to Cancel

If you are a consumer (i.e., you are not purchasing for business purposes), you have the right to cancel the Contract (excluding personalized or non-returnable products) and receive a refund, including any delivery charges incurred when ordering the Product. To cancel, you must inform us in writing at customercare@umojafootwear.ug within five (5) working days, starting the day after your Order is placed.

If you choose to cancel, you are responsible for returning the Product(s) at your own cost and risk. We recommend ensuring that the Product(s) are adequately insured during return shipping. Please take reasonable care of the Product(s), including preserving the original packaging if applicable. For footwear, we advise trying them on indoors with socks.

As outlined in the “Damaged or Defective Product(s)” section, you have a legal obligation to care for the Products while they are in your possession. Failure to comply may result in us seeking compensation.

If you do not return the Product(s) within 5 days of cancellation or upon our request, whichever comes first, we may arrange to collect the Product(s) from you at your expense. Gift recipients may request that a refund be issued to the original purchaser. To do so, please contact our Customer Services department at customercare@umojafootwear.ug or call +256 (0) 200900755.

Where payment for Products was made using a payment card, refunds will be processed by re-crediting the card account from which the payment was originally debited.

All refunds will be issued within 30 working days under the following conditions: if the Products have not been delivered to you within 30 days of your Order, refunds will be issued after we confirm via email that your Order has been canceled, and if the Products have been delivered, refunds will be processed upon our receipt of the returned items.

Important: During promotional periods, refunds, exchanges, or order cancellations will not be accepted.

 

Other Information

We may not keep a copy of these Terms of Sale and your Order, so we recommend printing them for your future reference.

The Contract and all communications between us will be conducted in English.

These Terms of Sale constitute the entire agreement between us as to your purchase of the Product(s) and shall supersede any prior agreement or representation.

While we take reasonable care to ensure that all details, images, and descriptions of Products are accurate when published on our Website, we cannot guarantee the accuracy of the images displayed. Actual Product colors may vary due to our photographic processes.

The formation, existence, construction, performance, validity, and all aspects of these Terms of Sale will be governed by the laws of Uganda.

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, that provision will be removed, and the remaining provisions will remain in effect. 

No delay or failure by us to exercise any rights or remedies under these Terms of Sale will be considered a waiver of those rights, nor will any partial exercise of such rights prevent further exercise of them.

 

Website Terms of Use

The Website www.umojafootwear.ug/ (“the Website”) is operated by Umoja Footwear Limited (“we”, “us”, “our”). You can contact us via email at customercare@umojafootwear.ug or call: +256 (0) 200900755

Your use of this Website is governed by these Website Terms of Use (“Terms of Use”), which outline the terms under which you may access and use our Website.

Purchases of Products through this Website (whether ordered online or by phone) are subject to the Website Terms of Sale outlined above (“Terms of Sale”).

Please read these Terms of Use carefully. Along with our Privacy Policy and, if you purchase Products through our Website, our Terms of Sale, they govern our relationship with you regarding this Website. If you have any questions or do not agree to these terms, please contact Customer Service at customercare@umojafootwear.ug or call +256 (0) 200900755 before proceeding. 

We may update these Terms of Use at any time. You should periodically check this page to review any changes and ensure you are comfortable with them. 

By using or accessing this Website, you indicate your acceptance of these Terms of Use. If you do not accept these Terms of Use, please refrain from using this Website.

 

Intellectual Property Rights

We provide this Website for your personal, non-commercial use. We reserve the right to modify, withdraw, or deny access to the Website at any time. 

Access to the Website may be restricted for users who breach any terms outlined in these Terms of Use. If you are assigned a user identification code, password, or any other security information, you must keep this information confidential and not disclose it to any third party.

All content on this Website, including but not limited to text, software, source code, trademarks, logos, designs, images, photographs, audio-visual materials, and written materials (collectively referred to as “Website Content”), is owned by us or licensed to us by third parties. Copyright and all other intellectual property rights in the Website Content are owned by us or our licensors. Any rights or licenses not expressly granted by these Terms of Use are reserved.

Except as outlined in these Terms of Use, any use of the Website Content without our written permission is strictly prohibited. You may print one copy or download extracts of any page from the Website for non-commercial, personal use, provided that: you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license, or otherwise use the Website Content without our written permission; graphics are not used separately from accompanying text, our copyright and trademark notices appear in all copies, and you acknowledge this Website as the source of the material; and the recipient of the materials is informed of these restrictions.

You must not use, transfer, copy, or reproduce any part of the Website Content, this Website, or its source HTML code in any form or by any means, except solely for viewing its content. This includes electronic reproduction via uploading or downloading.

You must not use the Website for any purpose or in any manner that is prohibited by these Terms or is otherwise unlawful.

We actively monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem necessary to protect our rights.

 

Our Liability to You

These Terms of Use do not exclude our liability for personal injury or death resulting from our negligence, fraud, or any matter for which it is illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this Website will be compatible with all hardware and software you may use, nor do we guarantee that using this Website will not cause damage to any property, including loss of data or computer virus infection.

We accept no liability for viruses, and we advise you to take appropriate safeguards before downloading any information or images from the Website. Additionally, we do not guarantee that this Website will always be available or accessible at any specific time and reserve the right to withdraw or modify the Website at any time.

We are only liable for losses that you suffer as a direct result of our breach of these Terms of Use. We are not responsible for any losses that were not foreseeable at the time you accessed this Website, meaning those losses could not have been contemplated by both parties. Our liability does not extend to any business losses, including but not limited to lost data, lost profits, or business interruptions.

Please note that nothing in these Terms of Sale affects your statutory rights. 

Information on this Website: We take reasonable care to ensure that all details, images, and descriptions of Products are accurate at the time they are published on our Website. However, we cannot guarantee the accuracy of the images displayed. The colors of actual Products may vary from those shown due to the nature of our photographic process

 

Linking

We may provide links to other websites that are not under our control. When doing so, we will make it clear that you are leaving our Website. We are not responsible for the content or availability of these external sites, and it is your responsibility to review their terms and conditions and privacy policies.

You may not link to this Website from another website without obtaining our prior written consent. If permission is granted, the following guidelines must be followed:

• Links must direct to the homepage of the Website at www.umojafootwear.ug.
• You may not create a frame or any border around the Website.
• The site from which you link must comply with all relevant laws and regulations and must not contain any content that may be considered distasteful or offensive.
• You must not imply that we endorse or are associated with any other website, product, or service.

You are not entitled, nor may you assist others, to set up links from your own websites to the Website (including hypertext linking, deep-linking, framing, or otherwise) without our prior written consent, which we may grant or withhold at our discretion. Additionally, you agree not to price scrape or harvest pricing information from the Website manually or through any automated means, such as web spiders or crawlers.

 

Governing Law and Jurisdiction

The formation, existence, construction, performance, validity, and all aspects of these Terms of Use will be governed by the laws of Uganda. The Ugandan courts will have non-exclusive jurisdiction to resolve any disputes arising from or in connection with these Terms of Use or your use of the Website.

 

This version of the Terms of Use is effective as of 1st August 2024. 

All contents of this website are © 2024 | Umoja Footwear Limited.